RETURN POLICY

Return

In order to continue running a sustainable, low-waste business, we do not accept returns at this time.

However, we would be more than happy to offer you a resend package.

We have a 48-hour resend policy, which means you have 2 days after receiving your item to request a resend in case of incorrect sizes or colors due to our errors. A fee will be applicable if the incorrect sizes or colors result from your own selection error. Any additional charges for upsizing or changing colors must be settled prior to dispatching the package.

Once your request is accepted, we’ll send you a confirmation via email or contact me at Instagram for more information.

You can always contact us for any return question at [email protected] or Instagram: fishandfash

Cancelations

We are unable to cancel or edit orders once they are placed.  Please be sure your address and sizing selections are correct prior to check out.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The exchange feature is not available now because all products are made-to-order, just for only you.

Refunds
We process all refunds via store credit. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via store credit to your email address provided at checkout.

Shipping 

Customers are responsible for return shipping. Please read Shipping Policy.